Data Platform Care

Maintenance services for the upkeep, monitoring and development of the data platform.

Data Platform Care ensures that the customer’s data platform operates reliably, that data flows correctly, and that the business has access to the data it needs without having to worry about technical issues.

The service can be tailored as required to suit a variety of environments.

Data Platform Care S

A basic maintenance service to ensure the basic operation of the data platform on weekdays from 8 am to 5 pm.

The service may include, for example:

• monitoring of data downloads
• initial investigation of incidents
• technical support for reporting
• minor changes to access rights
• agreed minor repairs
• Basic checks on the platform’s functionality
• monthly progress report

The customer receives:
Peace of mind, knowing that the basic operations of the data platform are monitored and that the most common issues are dealt with in a controlled manner.

Suitable for customers who want to:
Ensure the functionality of their current data platform through a lightweight, ongoing service.

Data Platform Care M

Ongoing maintenance and development services for the data platform supporting our business, available on weekdays from 8 am to 5 pm.

The service includes, for example:

• monitoring of data flows and timings
• investigation and rectification of faults
• maintenance of reports and data models
• monitoring of performance and costs
• minor further developments
• maintenance of access rights and the information security model
• documentation update
• a regular development process with the client
• Monthly or quarterly review and service report

The customer receives:
A reliable partner who keeps the data platform up and running and develops it in line with business needs.

Suitable for customers who want to:
Outsource operational responsibility for their data platform and ensure that reporting, analytics and data flows function smoothly on a day-to-day basis.

Data Platform Care L

Laaja jatkuvan palvelun kokonaisuus data-alustan operointiin, kehittämiseen ja skaalaukseen. Tarvittaessa 24/7 palvelu.

Palvelu sisältää esimerkiksi:

• kokonaisvastuu data-alustan operoinnista
• jatkuva valvonta ja häiriönhallinta
• kriittisten datavirtojen aktiivinen seuranta
• sovittu palvelutaso ja toimintamalli
• kehitys-, testi- ja tuotantoympäristöjen hallinta
• tietoturvan, käyttöoikeuksien ja hallintamallien jatkuva kehitys
• suorituskyvyn, laadun ja kustannusten optimointi
• uusien käyttötapausten jatkuva kehitys
• uusien raporttien, datakokonaisuuksien ja analytiikkatarpeiden toteutus
• tekninen ja liiketoiminnallinen kehityssuunnitelma
• säännöllinen ohjausmalli ja kehityksen priorisointi
• asiantuntijatiimi asiakkaan jatkuvana datakumppanina

Asiakas saa:
Kokonaisvaltaisen jatkuvan palvelun, jossa data-alustan toiminta, kehitys ja skaalautuvuus ovat hallitusti kumppanin vastuulla.

Sopii asiakkaalle, joka haluaa:
strategisen kumppanin data-alustan pitkäjänteiseen ylläpitoon, kehittämiseen ja liiketoiminta-arvon kasvattamiseen.