Data Platform Care

Maintenance services for the upkeep, monitoring and development of the data platform.

Data Platform Care ensures that the customer’s data platform operates reliably, that data flows correctly, and that the business has access to the data it needs without having to worry about technical issues.

The service can be tailored as required to suit a variety of environments.

Data Platform Care S

A basic maintenance service to ensure the basic operation of the data platform on weekdays from 8 am to 5 pm.

The service may include, for example:

• monitoring of data downloads
• initial investigation of incidents
• technical support for reporting
• minor changes to access rights
• agreed minor repairs
• Basic checks on the platform’s functionality
• monthly progress report

The customer receives:
Peace of mind, knowing that the basic operations of the data platform are monitored and that the most common issues are dealt with in a controlled manner.

Suitable for customers who want to:
Ensure the functionality of their current data platform through a lightweight, ongoing service.

Data Platform Care M

Ongoing maintenance and development services for the data platform supporting our business, available on weekdays from 8 am to 5 pm.

The service includes, for example:

• monitoring of data flows and timings
• investigation and rectification of faults
• maintenance of reports and data models
• monitoring of performance and costs
• minor further developments
• maintenance of access rights and the information security model
• documentation update
• a regular development process with the client
• Monthly or quarterly review and service report

The customer receives:
A reliable partner who keeps the data platform up and running and develops it in line with business needs.

Suitable for customers who want to:
Outsource operational responsibility for their data platform and ensure that reporting, analytics and data flows function smoothly on a day-to-day basis.

Data Platform Care L

A comprehensive range of ongoing services for the operation, development and scaling of data platforms. 24/7 service where required.

The service includes, for example:

• overall responsibility for the operation of the data platform
• continuous monitoring and incident management
• active monitoring of critical data flows
• agreed service level and operating model
• management of development, test and production environments
• the ongoing development of information security, access rights and governance models
• optimisation of performance, quality and costs
• the ongoing development of new use cases
• the implementation of new reports, datasets and analytical requirements
• technical and business development plan
• a structured guidance model and prioritisation of development
• a team of experts acting as the client’s ongoing data partner

The customer receives:
A comprehensive, ongoing service in which the operation, development and scalability of the data platform are managed by the partner.

Suitable for customers who want:
a strategic partner for the long-term maintenance and development of their data platform, and for increasing its business value.